Privacy policy

Raci Services respects your privacy.

Last updated: October 11, 2026

This policy explains what personal data we collect when you use raciservices.co.uk or buy from us, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Raci Services is the data controller for personal data collected through this website.

Raci Services, Kilwarlin Cres, Belfast BT8 7EN, United Kingdom · info@raciservices.co.uk · +44 7860 602054

Data We Collect

  • Information you give us: name, email address, phone number, delivery and billing address, and the content of messages you send us.

  • Order information: products purchased, order value, and delivery and return details.

  • Payment information: processed by our payment providers through Shopify. We do not see or store your full card number.

  • Technical information: IP address, browser and device type, and pages visited, collected through cookies and similar technologies.

How We Use Your Data and Our Legal Basis

Purpose

Legal basis

Process and deliver your order, handle returns and refunds

Performance of a contract

Reply to your questions and support requests

Legitimate interests

Prevent fraud and keep our website secure

Legitimate interests

Keep financial and tax records

Legal obligation

Send marketing emails, if you opt in

Consent

Use non-essential cookies for analytics and advertising

Consent

Who We Share Data With

We share personal data only where needed to run our business:

  • Shopify: our e-commerce platform, which hosts our store and processes payments

  • Delivery carriers: Royal Mail, DPD and FedEx, to deliver your order

  • Payment providers: to process and secure your payment

  • Email and analytics tools: to send emails you have agreed to receive and to understand how our site is used

  • Authorities: where the law requires us to

We do not sell your personal data.

International Transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, transfers are protected by safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Cookies

We use essential cookies to make the store work, such as keeping items in your basket. With your consent, we also use analytics and advertising cookies. You can change your choice at any time through the cookie banner or your browser settings.

How Long We Keep Data

  • Order and financial records: 6 years, to meet UK tax requirements

  • Customer service messages: up to 2 years after our last contact

  • Marketing data: until you unsubscribe or withdraw consent

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct data that is inaccurate or incomplete

  • Ask us to delete your data

  • Restrict or object to how we use your data

  • Receive your data in a portable format

  • Withdraw consent at any time, including by unsubscribing from emails

To use any of these rights, email info@raciservices.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Children

Our store is not intended for children under 16, and we do not knowingly collect their data.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.